Your card details are protected by our secure payment systems. We offer Egate and payment systems : They accept all cards. We do not keep any card details for any purpose. If you supply us with your card details for manual processing of a part order we will destroy all details as soon as the payment is processed.
Our Lawyers Advise We Have to Reserve Our Rights on the following:
• To cancel any order, at which time, we will immediately notify this action by e-mail, using the contact details you have provided. All monies paid will be refunded immediately using the original payment received.
• To cancel an order subject to availability of stock. All our offers are subject to availability of stock items. If we can fill a part order we will ask you if you want to proceed with the part order and refund the balance using the original payment method.
• To take reasonable steps to verify that the order and credit details are bona fide. Our payment systems are best practice but these days we may need to run some more controls.
• Weather and climate stuff happens so, we cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g.: strikes, floods etc.) but we promise we will do our best to get the zanzibags to you.
• We are both bound by the carriers' policies. We will follow up any claims we can pursue and may need your cooperation should such a claim against a carrier arise.

For deliveries within Australia we Auspost with tracked delivery.  If your item does not arrive within the estimated delivery time please contact alice@zanzibags.com by email or phone 0419931994 to talk to Wendi. We promise that wendi will do her utmost to sort out the problem.

Returns & Refunds Or Change Of Mind

We accept returns within 14 days from the date you receive the goods. Just let us know that you are returning your bag(s) and or accessories and how you are returning them. We just ask that items must be returned in the condition we sent them to you and on your own freight account. We will refund your monies using your payment method as soon as we receive them. No questions asked but we would appreciate you telling us why you wish to return them.

Product Care Information

If colours appear slightly different it could be due to computer picture resolution and individual monitor settings. If you are not satisfied in any way please refer to our Returns & Refunds Policy.
During packing and transit some zanzibags® may become temporarily creased. A bit of warmth and stuffing should sort the creases out. Otherwise let us know and we will fix the problem urgently.

Whenever You Use Our Website or Deal with zanzibags®

Website Terms of Use and Disclaimers

This website is owned by, and content is published by Ozbags Pty Ltd T/As trading as zanzibags® (from now on referred to as "Publisher" "we" "us"or "ours") and trading from 12 William Street, paddington , Sydney, NSW 2021 with ABN 69 121 084 955. You must not access, browse or use this website unless you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions, you must not use this website. For an explanation of the practices and policies of Publisher relating to the collection, use, and storage of information of users of this website, please refer to the Privacy and Disclosure Policies set out below.
The information contained on this website is intended for general information only and should not be considered to be complete or definitive. Information on this website may contain technical inaccuracies or typographical errors. Publisher accepts no responsibility regarding the accuracy of information that is provided by Publisher on this website and use of such information is at your own risk. Publisher reserves the right to make changes at any time, without notice, to any element of the website. All content and functionality on this website is provided "as is" and without warranties of any kind by Publisher, express or implied. This website contains links to sites maintained by other organisations, and Publisher does not take any responsibility for the content or functionality of those sites. You should take appropriate action to ensure that your access to, and use of this website and other sites is protected against, and free from viruses (including macro viruses), worms, trojan horses and other harmful and destructive material.
Publisher will not be liable to any party for any direct, indirect, special or other consequential damages arising out of any use of this website, or any other hyperlinked website, and including, but without limitation, loss of profits, interruption of business, loss of data on your information handling system or otherwise, even if Publisher has been expressly advised of the possibility of such damages. Publisher provides no representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose, merchantability or otherwise in relation to any information provided by Publisher on this website.
All statutory or implied terms, conditions or warranties concerning the quality or condition of this website or any information, service, material, advice or recommendation supplied by Publisher to you through this website is limited to the fullest extent permitted by law. If Publisher breaches any term, condition or warranty which is implied by law and cannot lawfully be excluded, the liability of Publisher for a breach of the applicable term, condition or warranty is limited to the resupply of the relevant advice, service, recommendation or information, where possible. Except to the extent that liability may not lawfully be excluded, Publisher will not be under any liability to you (or any of your officers, agents or employees) for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill and loss due to delay, or other direct or indirect loss or damage (including without limitation consequential loss or damage,) however caused (including without limitation due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or negligence or breach by the Publisher of Publisher obligations under these Terms of Use. Publisher does not warrant that any of the functions contained in the website or your access to the website will be uninterrupted or error-free, or that any notifications (such as may be selected by the Publisher of the website), will be made in a timely manner, or at all. The information contained in this website is derived from sources believed to be true and accurate. However, the content may include errors and changes or events may occur which cause the information to be inaccurate or out of date. For various reasons substantial delays may occur before particular information on the website is updated. Accordingly, Publisher does not warrant the reliability, accuracy, currency or completeness of that information and any reliance by you upon that information is at your sole risk. You should satisfy yourself as to the currency and accuracy of any information provided through this website. You must indemnify Publisher and hold Publisher harmless against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by you of these Terms of Use, your access and/or use of the website or reliance on its contents or information received through it by yourself or any person accessing any content through your website.
Publisher may at any time revise these terms and conditions by updating this website. By using this website you agree to be bound by all revisions and you should therefore periodically visit this page to determine the then current terms which govern your relationship with Publisher.

Important Stuff on Trade Marks and Copyright

The materials displayed on this website, including without limitation all information, text, graphics, names, logos, design, software and advertisements ("Content") are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise on the website. You may access and display these pages on a computer or a monitor only for your personal and non-commercial use. All other use (including without limitation reproduction on any other website) of any part of this website is prohibited without express written permission of Publisher. You must not use this website in any manner or for any purpose which is unlawful or which violates the rights of any owner of any content. Nothing contained in this website should be construed as a license or right of use of any material displayed on the website without the express written permission of the owner of the trademark or Publisher.

Trade Mark Notice

We have invested in our Trade Marks and this site includes registered trade marks (and trade marks which are the subject of pending applications) and trade marks which are otherwise protected by law including, but not limited to, the words zanzibags and zanzi and our logo and zip sliders and trade marks of third party participants on the site. Please don't use these trade marks or we will all end up with legal fees. We will win but don't want the hassle.

Linking & Framing

We welcome administrators and managers of internet sites placing a link on their site back to zanzibags.com.au  Home Page in accordance with our Framing Policy. You must not frame any of the material appearing on zanzibags.com except in accordance with our Linking and Framing Policy or otherwise in accordance with our consent.

Linking to third party sites

This website contains links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the site or the products or services provided at those sites. You access those sites and use the products and services made available at those sites solely at your own risk.

Really Important Privacy & Disclosure Policies

Application

This Privacy and Disclosure Policies explain how Publisher collects and protects the privacy of personal information about you collected by the Publisher or provided by you to Publisher via our website or from other sources.
This Privacy and Disclosure Policies do not apply in relation to acts and practices of Publisher which relate directly to the employee records of present and former employees of Publisher.

Collection Of Your Personal Details & Information

Publisher will generally collect personal information about you directly from you when you use this website or deal with Publisher by e-mail or by telephone. Normally the type of personal information collected will include your name, age, address, telephone number and e-mail address and product preferences.

Disclosure Statement

Publisher collects personal information for some or all of the following purposes:
1. to monitor or improve the quality and standard of service provided to you or other consumers by Publisher and any entities related to Publisher, (collectively called "Authorised Disclosees");
2. to provide marketing information to you about products and services of any one or more of the Authorised Disclosees; and
3. arrange for delivery of products of any one or more Authorised Disclosee to you.
If you do not provide any information requested, Publisher or one or more of the Authorised Disclosees may not be able to either provide you with information about zanzibags or to fulfill one or more other purposes of collection of your personal information.
Publisher may collect personal information about you from a third party source. Publisher will take reasonable steps to contact you and make you aware of the purposes for which Publisher has collected your personal information which has been obtained from a third party source.

Use Or Disclosure Of Your Personal Information

Publisher will use and disclose personal information for the primary purpose for which the personal information was collected or for purposes related to or ancillary to that primary purpose. Publisher does not disclose collected personal information to third parties other than Authorised Disclosees, for the purpose of allowing such third parties to directly market products and services to you.
Publisher may from time to time engage third party contractors to carry out work for Publisher. Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that personal information has been supplied by Publisher to the contractor.

Personal Information About Other People

You must not provide personal information to Publisher about another person, unless that person has authorised Publisher, through you, to collect, use and disclose personal information about that person for the purposes described in this Privacy Policy and Disclosure Statement.

Sharing Information

Publisher may disclose personal information to Authorised Disclosees upon the basis that any Authorised Disclosee may only collect, use or disclose the information for the purpose for which that information was originally collected by Publisher.

Access To Personal Information

Publisher will, on request, provide you with access to personal information held by Publisher about you.
Publisher will deal with requests for access within a reasonable time. You must pay Publisher for reasonable costs incurred by Publisher in providing you with access.
If Publisher refuses to provide you with access to personal information about you, Publisher will provide you with reasons for the refusal.

Consent

We understand that when you visit our website you may not wish to zanzi or interact with us. We respect that and have provided you the option to not contact us and to drop out at any time you no longer wish to interact with our website. You are free to communicate to us, by email or telephone, at any time not to communicate with you and we will erase any records we have of you and not communicate forthwith.

Up-to-Date Information

Publisher will take reasonable steps to ensure that your personal information is up-to-date when collected or used by Publisher. If any personal information held by Publisher about you is incorrect, you should contact Publisher immediately, so that Publisher can take reasonable steps to correct incorrect information about you.

Security of Personal Information

Publisher protects your personal information from misuse and unauthorised disclosure. Personal information about you may be stored in hard copy or electronically in data information storage systems of Publisher.
Publisher maintains physical security, as well as network and computer security over paper and electronic data information storage systems.

Children and young people

The website is accessible to people of all ages. However, we are mindful that some customers who interact with us may be under the age of 18. In the interests of their personal safety, we urge children to check with their parents before entering personal information on any website and ask parents to discuss these issues with their children. If we become aware of communication with a minor we will seek approval from the parent where practicable.
The Publisher will also ensure that appropriate disclosures are made at the time of collection of other information from minors, and will only collect this information where it is appropriate to do so. Information collected will only be used for appropriate purposes.

Foreign Countries

Publisher will not transfer your personal information to foreign countries without your express or implied consent.

Contacts

You may gain access to your personal information, make a complaint about breach of your privacy rights, or make enquiries about collection or use of your personal information by contacting alex@zanzibags.com Publisher will respond to your query or complaint in a reasonable time.

ENVIRONMENTAL, ANIMAL & HUMAN POLICY

We support sustainable practices for the Environment, Animals and Humans. We rare Pro-Poor, Pro-Nature, Pro-Democracy, Pro-Women and the best possible opportunity for children.
We don't use leather as every animal is precious. We support WSPA. Reducing the damage and pain to animals is as important as climate change efforts.
We choose our suppliers carefully and review their practices for giving priority to the poor, developing their employees' opportunities, and empowering them in decisions affecting them.
These are in addition to fair work, fair working conditions and fair pay.
zanzibags® recycles all paper and cardboard products, through a local recycler. All A4 paper is turned into notepads for use in-house.
Print cartridges are returned for re-use and only recycled cartridges are used in the office.
zanzibags® is continuously striving to implement more energy and cost efficient processes. A large factor is in reducing the usage of paper in the work place.
We operate in relatively small office spaces and ensure we are using the latest personal computers and screens, which are energy efficient. We maintain lighting within our premises that is energy efficient.