THE WAY WE DO BUSINESS
We sell through the internet and specialty retail shops. We do not sell through normal retail outlets. Nothing wrong with them but, we just feel that we are available to the world through the internet and we have an iron clad return policy with no questions asked.
Order Fulfillment
We will process your order within 24 hours of My Shop cart process. You and us are bound by the carriers' policies. We will follow up any claims we can pursue and may need your cooperation should such a claim against a carrier arise.
If we are not able to fulfill any of your order for any reason we will refund your payment using your original payment method and notify by email immediately.
If we can fill a part order we will ask you if you want to proceed with the part order and refund the balance using the original payment method. You can cancel the whole order should you so wish.
Credit Card Details
Your card details are protected by our secure payment system. We do not keep any card details for any purpose. If you supply us with your card details for manual processing of a part order we will destroy all details as soon as the payment is processed.
Our Lawyers Advise We Have to Reserve Our Rights on the following:- To cancel any order, at which time, we will immediately notify this action by e-mail, using the contact details you have provided. All monies paid will be refunded immediately using the original payment received.
- To cancel an order subject to availability of stock. All our offers are subject to availability of stock items. If we can fill a part order we will ask you if you want to proceed with the part order and refund the balance using the original payment method.
- To take reasonable steps to verify that the order and credit details are bona fide. Our payment systems are best practice but these days we may need to run some more controls.
- Weather and climate stuff happens so, we cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g.: strikes, floods etc.) but we promise we will do our best to get the zanzibags to you.
- We are both bound by the carriers' policies. We will follow up any claims we can pursue and may need your cooperation should such a claim against a carrier arise.
Shipping/Delivery Information
For deliveries within Australia we use Australia Post for all other countries we use Royale Couriers and Australia Post.
If your item does not arrive within the estimated delivery time please contact alice@zanzibags.com by email or phone 612 419931994 to talk to Wendi. We promise that Wendi will do her utmost to sort out the problem.
For international deliveries we can provide a tracking number so that you know where your parcel is at all times.
Returns & Refunds Or Change Of Mind
We accept returns within 30 days from the date you receive the goods. Just let alice@zanzibags.com know that you are returning your bag(s) and or accessories and how you are returning them. Alice will refund your monies using your payment method as soon as we receive them. No questions asked but we would appreciate you telling us why you wish to return them.
Product Care Information
If colours appear slightly different it could be due to computer picture resolution and individual monitor settings. If you are not satisfied in any way please refer to our Returns & Refunds Policy.
During packing and transit some zanzibags® may become temporarily creased. A bit of warmth and stuffing should sort the creases out. Otherwise let us know and we will fix the problem urgently.
GST
GST applies to all sales in Australia. All prices are GST inclusive. GST is deducted for export orders.
Currency
All prices and transactions are in Australian Dollars.
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